Terms and Conditions

Acknowledgement and Acceptance

This site provides you the ability to apply for a passport service on line. By using this site you signify your agreement to the terms, conditions and notices of this policy.

Violating this policy grants us the authority to take action to restrict or terminate your access to our services. We reserve the right, at our discretion, to update or revise this policy. Please check back periodically to review any changes to this policy

Disclaimer of Warranties

We act as your limited agent for the purpose of submitting and facilitating your application through a courier. We do not issue your passport or other travel documents. We help you submit and retrieve your passport or other travel documents as your authorized agent, in a timely manner.

You agree that you are paying an additional fee to PassportServiceOnline.com and that you are still responsible for government fees which will be paid directly to the United States Passport Agency.

We reserve the right to refuse service to any customer upon our suspicion or belief that information may be inaccurate, incomplete or otherwise deficient. Such refusal of service is at our sole discretion. Our maximum liability for Refusal of service is limited to the amount of fee paid to and collected by us from you under all circumstances, without limitation.

If your required documentation is not received by us in the specified time period (typically 3 business days, but sooner depending upon service requested or required) additional charges may be incurred by you to facilitate service to provide a passport by the departure date listed by you in your order form. We cannot guarantee that even with additional fees or charges the passport will be provided by your listed departure date when your required documentation is not received by us in the specified time period.

We will exhaust every effort to do the passport service in time for your travel abroad. Unfortunately, however, there may be circumstances and unavoidable delays that are beyond our control. Unexpected or unannounced Passport Agency closures, inclement weather conditions or computer system shutdowns are just a few examples of circumstances that can delay the processing or the delivery of your documentation.

In engaging PassportSeviceOnline.com it is acknowledged and agreed by the customer that PassportSeviceOnline.com cannot and does not accept responsibility for any loss of or damage to customer’s passport or other documents while in possession of third parties other than PassportSeviceOnline.com including but not limited to courier services, delivery services, postal services, or any Passport Agency’s offices, or any expenses, losses and other damages of any kind incurred by anyone as a result of or damage to such documents.

Passport Agency officials have the right to request additional documentation at their discretion in order to issue a passport. Passport Agency is the ultimate issuing authority, therefore PassportServiceOnline.com will not be held responsible for any delays, cancellations, financial and other losses due to inaccuracies, denial or delay in passport processing. Passport applications may be rejected due to incomplete forms, improper photos or even false or incorrect information provided by the applicant.

Refund Policy

In the case where a passport application has been rejected due to any of the above reasons, and not due to any misrepresentation on the part of PassportServiceOnline.com, the service fee will also be non refundable. If the order is canceled during processing, a cancellation fee of 50% of the service fee will apply per person. Once we submit a passport request to an issuing authority on your behalf, the service fees are non-refundable. All fees paid to an issuing authority by PassportServiceOnline.com on your behalf are non-refundable. In the event that a passport application is submitted on your behalf and the request is rejected for any reason, PassportServiceOnline.com will, at your request, make an additional attempt to secure the travel document. You will be required to pay any additional fees assessed by the issuing authority. PassportServiceOnline.com reserves the right to retain passports and documents until full payment is received.

Should a passport, document or other item be lost, misplaced, damaged, delayed or destroyed, PassportServiceOnline.com shall only be liable if it is at fault and its liability shall be limited to the basic replacement cost of that item. PassportServiceOnline.com is not responsible for items misplaced, damaged, delayed or destroyed by a delivery service or issuing authority. Passport covers and all documents such as original bank statements, educational and birth certificates etc., not requested for submission per PassportServiceOnline.com instruction should be retained by the applicant. PassportServiceOnline.com accepts no responsibility for the loss or damage of such documents.

If you cancel within 24 hours (or next business day if applicable) of placing your order you may request a refund of your purchase subject to a non-refundable $50.00 reservation fee.

Limitation of Liability

The site and all of its content are provided “as is,” without warranty of any kind, express, implied, or otherwise. To the full extent permissible by applicable law, PassportServiceOnline.com disclaims all warranties, express or implied, pertaining to all content including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

Your use of the site is at your own risk. The site may contain links to other sites. PassportServiceOnline.com is not responsible for the content or privacy policies of those sites.

Any material downloaded or otherwise obtained through the site is accessed at your own risk and you are solely responsible for any damage to your computer system or loss of data that results from the download of such material.

In no event shall PassportServiceOnline.com be liable for any special, incidental, indirect, or consequential damages whatsoever arising from your access or use of, or inability to access or use, the site or the product.

In no event shall PassortServiceOnline.com be liable for any damages whatsoever arising in any way from any content provided by or representations made by any other person or the actions or omissions of any other person.

Each service is provided “as is,” without warranty of any kind, express, implied, or otherwise. PassportServiceOnline.com disclaims all warranties, express or implied, pertaining to any service including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Without limiting the foregoing, PassportServiceOnline.com expressly disclaims any warranty as to the amount of time it will take to complete any service provided by us; all representations as to the time necessary to complete any task are estimates only.


You shall indemnify, hold and save harmless, and defend at your own expense PassportServiceOnline.com, its officers, directors, agents, and employees from and against all suits, claims, demands and liability of any nature or kind, including costs and expenses arising out of acts of violation of these Terms & Conditions by you, your employees, agents, sub-contractors, or anyone using your computer/user ID. This requirement shall extend to claims or liabilities of any third parties arising out of the use of any patented or copyrighted information or for any other reason. You agree to pay any and all costs, damages and expenses, including, but not limited to, reasonable attorneys' fees and costs awarded against or otherwise incurred by or in connection with or arising from any claim, suit and/or action or proceeding attributable to any such action.

These terms and conditions constitute the entire agreement between you and PassportServiceOnline.com and supersedes any and all prior agreements, statements or representations regarding PassportServiceOnline.com. Failure to enforce any provision of this Agreement shall not be construed as a waiver of such provision or of the right to enforce such provision. No waiver, amendment, or other modification made by you shall be valid or binding unless in writing and signed by both parties. This agreement is governed by the laws of Virginia, USA.